The quality of service is a matter of the heart for us
We take care of you to get the most out of your investment, get help quickly when needed, and avoid unnecessary production downtime. We want to offer you the best services because we know how important a smooth production is to you.
HelpDesk’s experienced Engineering team will assist you with non-urgent technical support issues and when you need a replacement part. You can leave a request to contact the HelpDesk at any time. For immediate support, leave your ticket or call the 24/7 Service Hotline, where the Automation team attendant will assist you remotely and by phone 24 hours a day.
With the popular fixed-price OnLineCare ™ and OnSiteCare maintenance agreements, you ensure high utilization of your equipment and anticipate maintenance costs
My team and I are ready to serve.
Global customer support
24/7 Service Hotline
- Leave the Ticket Hotline on call 24/7
- Leave a contact request with the attendant 24/7
- Free connection for OnlineCare ™ customers to the Automation team on-call outside office hours
Pro HelpDesk
- Non-urgent support requests and spare parts inquiries
- The expert service of the Engineering team
- Leave us a support request at any time
Our service promise
rapid response
We respond quickly to all customer needs. The Service Hotline is open 24/7
best support
We offer the best technical support and continuous product development
100% quality guarantee
Pre-installation, assembly and testing service. Life-Time Warranty against our design or sizing defects
partner network
We value effective cooperation with our partner network and our representatives
quality
The development, manufacture and quality of our products comply with the certified ISO9001: 2015 quality system
right attitude
As a Finnish family business, we treat our customers like our best friends
Want to know more? Download the service brochure
Our services
Artisan / Industrial Line products
REMOTE SUPPORT AGREEMENT
OnLineCare™
24/7 remote access to your devices with a popular maintenance agreement and you are protected
- We can remotely view the status of your hardware for troubleshooting
- The flat rate agreement includes a prioritized 24/7 Hotline and HelpDesk
- Regular PLC versions and software updates ensure that your hardware is always in top condition
Easy, comfort and pro levels to suit your needs
maintenance contract
OnSiteCare™
Proactive care with a maintenance contract
- Automatic spare parts delivery service
- Powdea Check-Up: Periodic inspection of the equipment once a year and maintenance recommendation
- Replacement work for replacement and wear parts
Want to know more?
back-office services
Engineering
- more than 30 years of process and equipment design experience at your disposal
- Know-How brought by over 900 process system deliveries
- Chief mechanical engineering service that meets Atex and occupational safety requirements
testauspalvelut
Powdea Technology Center
Assembly and testing service for your equipment at the Powdea Technology Center in Kotka
- Your equipment will be fully assembled and electrified
- The components and cables of your equipment are carefully marked
- Your equipment will be thoroughly inspected and tested to meet Powdea Approved ™ requirements
On-site services
Equipment installation
- Mechanical equipment installations to the agreed extent and at a fixed contract price
- Electrical installation including electrical intermediate cabling and central installations
- Take the entire installation or just the installation manager from Powdea and use your own installers or contractors for the installation
on-site services
Installation instruction
Take a Powdea specialist for instructions on installing the equipment
- To support our equipment deliveries, we provide an OnSite installation guide so you can install the hardware with your own installers
- After installation, we will inspect the installation together with your contractors and ensure that they follow their instructions
online services
OnLine training
Take over the programs through online learning
- We will set-up the virtual server environment for you in the cloud service
- We train you and your team with Teams to deploy our software products, such as Dough Master ™, Dough Guardian ™ and Silo Guardian
on-site services
Crane inspection
Proactive care to ensure safety
- Ensure the safety of lifting equipment with a certified lifting inspection
- You will receive a smooth commissioning inspection of the lift during installation
- You will also receive from us an annual inspection of the lifts we supply in connection with the Check-up service visit or taken separately.n
onsite services
Scale inspection
Make sure the weighing data is correct
- Inspection and calibration service for dispensers and tanks containing scales
- Report of the inspection of the scales
on-site services
User training
Our equipment deliveries always include customized user training for our customers’ personnel
- Thorough training of dough makers or operators during hands-off supervision
- Technical training for maintenance
Remote support
Modernizations
Bring new life to your powder dispensing equipment and elevate them to Industry 4.0 with IoT data collection and reporting.
- We implement modernizations for old Powdea equipment and equipment supplied by others
- You get a new lifecycle and decent technical support for your hardware, as well as production reports for your PC
digital services
Process optimization
Get the most out of your hardware with Powdea’s process optimization service
- Analysis based on mass data collected from the equipment
- Based on the analysis, our process experts will adjust your hardware to its best
- The optimization service gives a recommendation for preventive maintenance
This is how our service works
Our certified service model in accordance with the ISO9001: 2015 quality system guarantees a professionally managed project from start to delivery. We promise you reliable service at every step.
1
Survey
Powdea Kick off
A Teams or on-site meeting will review the goals, manufacturing process, and equipment of our joint project.
2
engineering
Powdea Planning
The concept, hardware and layout of the plan are presented using 3D modeling.
3
project management
Powdea Project
ISO9001 compliant project management service and dedicated project leader for the duration of the project.
4
pre-installation and testing
Powdea Technology Center
Installation and assembly is done before shipment to ensure both quality and functionality
5
quality control
Powdea Approved
Every shipment is inspected and verified. We will inform the customer of the time of shipment.
6
Transport and installation
Powdea Delivery
We deliver the equipment to its destination and install it safely and correctly in its right places.
7
software training
Powdea Training
We train people to use and monitor the software.
8
remote support
Powdea OnlineCare™
We ensure trouble-free operation remotely and with a fast response time
9
After-sales services
Powdea OnSiteCare™
We take care of the condition of the equipment with maintenance and spare parts services
Learn more
Check out the expert articles
Powdea has strengthened its engineering team by recruiting Jussi Kangasniemi (Bachelor of Science) as a new project engineer
We have strengthened our technology team by hiring a product development engineer Riikka Kousa
Powdea is investing in growth by investing in the expansion of the Technology Center
The Powdea Technology Center has bThe new product development and testing hall will significantly speed up production
We are proud to announce that we have recruited Petri Taskinen to lead Powdea’s assembly and installation team
